Terms of service

TERMS OF SERVICE

Welcome to MurrinaMurano.us, the official U.S. online store for MURRINAMURANO venezia®, handcrafted jewelry made in Venice, Italy. This website is operated by Ora-Dora LLC, the exclusive authorized distributor of MURRINAMURANO venezia® in the United States. By visiting our site or making a purchase, you agree to these Terms of Service and all referenced policies.

USE OF THE WEBSITE

By using this website, you agree to comply with these Terms of Service and our Privacy Policy, Shipping Policy, and Return and Refund Policy.

You must be 18 years of age or older (or the legal age of majority in your state) to make purchases.

You agree to provide accurate, complete information when creating an account or placing an order.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

PRODUCT INFORMATION

All products sold on this site are genuine MURRINAMURANO venezia® designs, handcrafted in Venice, Italy. Small variations in color, texture, and form are natural results of artisan production and are not considered defects. Product descriptions, prices, and availability may change without notice.

ORDERS AND PAYMENT

Placing an order constitutes an offer to purchase. Orders are confirmed once payment is processed successfully. We accept major credit cards and digital payment options offered at checkout. All prices are listed in U.S. Dollars (USD) and exclude applicable state and local sales tax, which will be calculated at checkout. Orders are for personal use only and not for commercial resale or export.

SHIPPING AND DELIVERY

We currently ship within the United States only. Orders typically ship within 1–2 business days and arrive within 5–8 business days. Shipping is free on all orders over $75. Orders below $75 incur a flat $9.50 shipping and insurance fee. Delivery timelines are estimates and may vary due to carrier delays or external factors. Please refer to our Shipping Policy for details.

RETURNS AND REFUNDS

Returns are accepted within 30 days of delivery on eligible items.

Returned items must be unused, unworn, and in their original packaging with all original materials included. We do not charge a restocking fee. There is a $9.50 flat-rate return shipping fee that covers return processing and return shipping costs. We do not have final sale items — all items are fully returnable within our 30-day window.

Free exchanges are available on all U.S. orders. Approved refunds are issued to the original payment method within 5–7 business days. Returns for defective products are fully covered by us. See our Return and Refund Policy for complete instructions.

AUTHENTICITY GUARANTEE

Every product sold on MurrinaMurano.us is guaranteed to be an authentic MURRINAMURANO venezia® creation, handcrafted in Venice, Italy, and imported through authorized channels by Ora-Dora LLC.

All items are inspected and sealed with a tamper-proof numbered seal for quality assurance.

INTELLECTUAL PROPERTY

All trademarks, logos, designs, text, and images on this website are owned by MURRINAMURANO venezia® or Ora-Dora LLC and may not be reproduced, modified, or distributed without prior written consent.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ora-Dora LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our total liability for any claim shall not exceed the total purchase price of the item in question.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using this website, you consent to such collection and use.

GOVERNING LAW

These Terms and all transactions conducted through this site are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the appropriate courts located in Marin County, California.

CHANGES TO TERMS

We may update these Terms of Service periodically. Updates take effect immediately upon posting. Continued use of the website following any update constitutes acceptance of the revised Terms.

CONTACT INFORMATION

Email: support@murrinamurano.us
Phone: +1 (628) 237-8324

Mailing & Return Address:
Ora-Dora LLC
1 Harbor Dr #300
Sausalito, CA 94965
United States

All customer orders, inquiries, and support are handled exclusively through our website and digital channels.
Online business only — no physical retail location or public showroom.