Yes. Every piece sold on MurrinaMurano.us is 100% authentic MURRINAMURANO venezia®, handcrafted in Venice, Italy. We are the exclusive authorized U.S. distributor. Each item comes with a tamper-proof, individually numbered seal and certificate of authenticity confirming its genuine origin and pristine condition.

MurrinaMurano.us is operated by Ora-Dora LLC, the exclusive authorized U.S. distributor of MURRINAMURANO venezia® jewelry. Based in Sausalito, California, Ora-Dora LLC manages all U.S. orders, shipping, and customer support. Our company is led by Daniele Zavani, who brings over 40 years of expertise in the Italian fine jewelry industry.

Every item includes a tamper-proof, individually numbered seal that confirms authenticity. This seal is applied during quality inspection in Italy and remains sealed until delivery to you. For returns or exchanges, the seal must remain intact to verify authenticity and condition.

Yes. All MURRINAMURANO venezia® jewelry is designed and handcrafted in Venice, Italy, and imported directly through authorized channels by Ora-Dora LLC. We work exclusively with the brand to ensure every piece meets our authenticity and quality standards.

We offer flat-rate shipping within the United States:
• Orders over $75: Free shipping
• Orders under $75: $9.50 flat-rate shipping fee

Delivery typically takes 5 to 8 business days after your order ships. Orders typically ship within 1 to 2 business days.

Currently, we ship within the United States only. For international inquiries, please contact us at support@murrinamurano.us.

U.S. Orders: 5 to 8 business days after shipment.

Delivery timelines are estimates and may vary due to carrier delays or external factors. You will receive a tracking number via email once your order ships.

Purchases appear under Ora-Dora LLC, the U.S. operator of MurrinaMurano.us.

Returns are accepted within 30 days of delivery on eligible items. Returned items must be unused, unworn, and in their original packaging with all original materials included. We do not charge a restocking fee.

Approved refunds are issued to the original payment method within 5 to 7 business days, minus a $9.50 return shipping fee that covers return processing and shipping costs.

For defective products, we cover all return costs.

We do not have final sale items. All items are fully returnable within our 30-day window.

Free exchanges are available on all U.S. orders. For complete instructions, see our Return and Refund Policy.

Free exchanges are available on all U.S. orders within our return window. Contact us at support@murrinamurano.us with your request. We will send you a replacement item, and you can return the original at our expense.

The tamper-proof seal confirms authenticity and pristine condition. If the seal is broken, removed, or tampered with before return, the item cannot be returned. For defective items with intact seals, we cover all return costs and provide a full refund or replacement.

Our jewelry features Murano glass paired with Italian metalwork:
• Glass: Authentic Murano glass handcrafted in Venice
• Metal Options: 18KT Gold Finish over Brass or Rhodium Finish over Brass
• Base Metals: Brass and Stainless Steel
• All pieces are nickel-free and hypoallergenic

Yes. We select premium materials for beauty, durability, and a luxurious feel. Each metal finish is chosen to complement the handcrafted glass perfectly and provide long-lasting wear.

To keep your MURRINAMURANO jewelry beautiful:
• Avoid harsh chemicals, perfumes, and lotions
• Minimize long-term water exposure
• After wearing, wipe gently with a soft cloth
• Store in the provided jewelry pouch or box
• Keep away from extreme temperature changes

We recommend removing your jewelry before swimming or bathing. Prolonged water exposure, chlorine, and saltwater can affect the finish and beauty of your piece.

We are available Monday to Friday, 8:00 a.m. to 6:00 p.m. (PST).

Email: support@murrinamurano.us
Phone: +1 (628) 237-8324

Mailing & Return Address:
Ora-Dora LLC
1 Harbor Dr #300
Sausalito, CA 94965
United States

All customer orders, inquiries, and support are handled exclusively through our website and digital channels.
Online business only — no physical retail location or public showroom.

We aim to respond to all inquiries within 24 business hours. Please include your order number and a description of your question for faster resolution.

If you prefer a phone conversation, please email us at support@murrinamurano.us with your phone number and preferred time to call. We will contact you within one business day.

For complete details, see our:
• Return and Refund Policy
• Shipping Policy
• Privacy Policy
• Terms of Service
• Contact Information

All policies are available on our website footer and throughout MurrinaMurano.us.