We offer flat-rate shipping within the United States. Orders over $75 ship free of charge, while orders under that amount include a $9.50 shipping fee. Delivery typically takes 5–8 business days from the time your order ships.

Once your order has shipped, you’ll receive a confirmation email with your tracking number. Tracking updates can take1–2 business daysto appear after your order leaves our facility.

Orders typically process within 1–2 business days and arrive within 5–8 business days depending on your location. Delivery times may vary slightly due to carrier delays or high order volumes.

No need to worry — tracking numbers sometimes take 1–2 business days to update after the carrier receives your package. If more than three business days have passed without movement, feel free to contact us at support@murrinamurano.us.

Our packages typically arrive in small padded envelopes that fit inside most mailboxes. If you don’t see your package, please check your mailbox, porch, or building mailroom — and with any neighbors or household members who may have accepted it on your behalf. If your package still hasn’t turned up after 48 hours, contact us and we’ll do our best to help locate it.

At this time, we ship within the United States only. We’re actively working to expand international shipping — stay tuned for updates. You can find more details in our Shipping Policy page.

We accept returns within 14 days of delivery for items that are unworn, unused, and in their original condition with the tamper-proof numbered seal attached. To start a return, contact support@murrinamurano.us with your order number and reason for return.

If your return is approved, we’ll email you a prepaid shipping label. A $9.50 restocking and shipping insurance fee will be deducted from your refund.

Refunds are issued to your original payment method within 5–7 business days of receiving and inspecting your return.

For full details, please visit our Returns & Exchanges page.

Each piece of MurrinaMurano jewelry is handcrafted in Venice, where the timeless art of glassmaking was born. Our artisans work exclusively with authentic Murano glass, shaping every creation with passion, precision, and the beauty of Venetian tradition.

Our artisans work exclusively with authentic Murano glass, combined with high-quality metal finishes such as 18KT Gold Finish or Rhodium Finish over Brass— shaped with passion, precision, and the beauty of Venetian tradition.

Murano glass is durable for everyday wear, but it’s still glass — we recommend handling it with care, avoiding drops, and storing it safely when not in use.

To keep your jewelry looking its best, wipe gently with a soft cloth after wearing and store it in its original box or a padded pouch. Avoid exposure to water, perfume, or harsh cleaning products.

Yes. Every piece arrives in a signature gift box, ready to be given or treasured.

We accept Shop Pay at checkout, allowing you to split your purchase into interest-free installments or pay in full. Select Shop Pay during checkout to get started.

No, unfortunately we do not offer Gift Cards at this time. But we are working on it!

All purchases made on MurrinaMurano.us will appear on your statement as “Ora-Dora LLC”, our U.S. operating company.

MurrinaMurano.us is the official U.S. online store for MURRINAMURANO Venezia, operated by Ora-Dora LLC, based in Sausalito, California. Ora-Dora LLC is the exclusive U.S. distributor for MURRINAMURANO Venezia handcrafted jewelry made in Italy.

Mailing & Correspondence Address:

Ora-Dora LLC
150 Harbor Drive, #1509
Sausalito, CA 94966
United States

If you have question, we are available Monday - Friday 8:00 a.m. - 6:00 p.m. (PST). Email us at support@murrinamurano.us. or give us a call at +1 (628) 237-8324.

Mailing & Correspondence Address:
Ora-Dora LLC
150 Harbor Drive, #1509
Sausalito, CA 94966
United States