We offer free shipping on all U.S. orders, with no minimum purchase required. Total delivery time is typically 6 to 8 business days, including order processing.

At this time we ship within the United States only. For international inquiries, please contact us at support@murrinamurano.us

U.S. orders typically arrive within 6 to 8 business days, including order processing. Delivery times are estimates and may vary due to carrier conditions or external factors. You will receive a tracking number by email once your order ships.

Charges appear under Ora-Dora LLC, the U.S. operator of MurrinaMurano.us

We accept returns within 30 days of delivery on eligible items. Returned items must be unused, unworn, and in their original packaging with all original materials included. A flat $9.50 return shipping fee is deducted from your refund. Approved refunds are issued to the original payment method within 5 to 7 business days. Items with manufacturing defects are fully covered: we pay return shipping and provide a replacement or store credit. Free exchanges are available on all U.S. orders. We do not have final-sale items; all items are eligible for return within the 30-day window. For complete instructions, see our Return and Refund Policy.

Free exchanges are available on all U.S. orders within the 30-day return window. Email support@murrinamurano.us with your request and we will arrange the exchange and provide a prepaid return label.

The tamper-proof seal confirms authenticity and unused condition. Items returned with a broken, removed, or tampered seal are not eligible for return, except in the case of defective items. Defective items may always be returned for a full refund or replacement, regardless of seal condition. For defective items, we cover all return shipping costs.

Yes. Every piece is covered against manufacturing defects for 60 days from delivery. If an item arrives damaged, or shows a defect in materials or workmanship within that window, email support@murrinamurano.us for a full refund or replacement. We'll cover return shipping, regardless of seal condition. This covers manufacturing defects only; it does not cover damage from drops, impact, or normal wear, as Murano glass is a delicate, handcrafted material.

Our jewelry pairs Murano glass with Italian metalwork.

• Glass: handcrafted in Italy using traditional Murano glass techniques (Lavorazione a Lume, inscribed by UNESCO on the Representative List of the Intangible Cultural Heritage of Humanity in 2020 as the art of glass beads)
• Gold-tone metal: 18kt gold finish over brass
• Silver-tone metal: rhodium finish over brass
• All pieces are nickel free, documented to European standards

Yes. We select premium materials for beauty, durability, and a refined feel. Each finish is chosen to complement the handcrafted glass and provide long-lasting wear.

• Avoid contact with perfumes, lotions, and household chemicals
• Minimize prolonged water exposure
• Wipe gently with a soft cloth after wearing
• Store in the provided pouch or box

We recommend removing your jewelry before swimming or bathing. Prolonged exposure to water, chlorine, or saltwater can affect the finish.

Yes. Every piece sold on MurrinaMurano.us is an authentic MurrinaMurano Venezia creation, designed and made in Italy using traditional Murano glass techniques. We are the exclusive authorized U.S. distributor. Each item arrives with a tamper-proof, individually numbered seal that confirms authenticity and intact condition.

MurrinaMurano.us is operated by Ora-Dora LLC, the exclusive authorized U.S. distributor of MurrinaMurano Venezia jewelry. Ora-Dora LLC manages all U.S. orders, shipping, and customer support. Our U.S. operations are led by Daniele Zavani, who brings over 40 years of experience in the Italian fine jewelry industry.

Every order is sealed with a tamper-proof, individually numbered seal, and each piece arrives in its own box with a Made in Italy certificate. The seal stays intact through delivery as your verification that the piece is genuine and untouched. For any return or exchange, the seal must remain intact and the item unused.

Yes. All MurrinaMurano Venezia jewelry is designed and made in Italy and imported into the United States by Ora-Dora LLC, the brand’s exclusive authorized U.S. distributor. We do not source from third parties.

Every order arrives in our signature box at no extra charge. If you'd like your item gift wrapped in our signature bag with a personalized card, you can add it at checkout for a fee of $5.00. Please note the gift-wrapping fee is non-refundable, even if the item is later returned.

We are available Monday to Friday, 8:00 a.m. to 6:00 p.m. (PST).

Email: support@murrinamurano.us

Phone: +1 (628) 237-8324

Ora-Dora LLC

403A NAPA ST

Sausalito, CA 94965

United States

All customer orders, inquiries, and support are handled through our website and digital channels. This is an online-only, customer-facing business with no physical retail location or public showroom.

We aim to respond within 24 business hours. Please include your order number and a brief description of your question for faster resolution.

If you prefer a phone conversation, email us at support@murrinamurano.us with your phone number and a preferred time. We will contact you within one business day.