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Privacy policy

MurrinaMurano.us is operated in the United States by Ora-Dora LLC, based in Sausalito, California. Ora-Dora LLC is the exclusive authorized U.S. distributor of MURRINAMURANO venezia® jewelry handcrafted in Italy.

Mailing & Correspondence Address:
150 Harbor Drive, #1509
Sausalito, CA 94966
United States

For all inquiries: support@murrinamurano.us
Customer Service: +1 (628) 237-8324

Overview

MurrinaMurano.us provides this store and website (the “Services”) to offer you a curated shopping experience. This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase, or otherwise communicate with us.
If any conflict exists between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of your personal data.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person.
This may include:

  • Contact details (name, billing/shipping address, phone number, email)

  • Financial information (payment card or account information, transaction details)

  • Account information (username, password, preferences, and settings)

  • Transaction data (items viewed, purchased, returned, or exchanged)

  • Communications (customer support messages, feedback)

  • Device and usage data (IP address, browser, operating system, pages visited, cookies)

We collect this information directly from you, automatically through the Services, from service providers, and from partners or third parties, as permitted by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, analyze site traffic, and personalize marketing.
Cookie and privacy banners will appear automatically in regions where legally required (such as the EU, UK, and California).
You can manage your cookie preferences through your browser or via the banner.

We do not sell or share personal information for monetary gain. Any data sharing is limited to operating our store and advertising platforms (e.g., Google Ads, Pinterest), in compliance with applicable laws.

How We Use Your Personal Information

We use your personal information to:

  • Provide, fulfill, and improve our Services

  • Process orders, payments, returns, and customer support

  • Personalize your shopping experience

  • Send marketing communications and advertisements (where permitted)

  • Protect against fraud and maintain site security

  • Comply with legal obligations or enforce our Terms of Service

How We Disclose Personal Information

We may share your information with:

  • Shopify, our e-commerce platform and processor

  • Vendors and service providers (e.g., shipping, payments, analytics)

  • Marketing partners for targeted advertising (in compliance with U.S. privacy laws)

  • Legal authorities when required by law

  • Affiliates or corporate entities within our business group

  • In connection with a merger, acquisition, or sale of business assets

You can opt out of data sharing for targeted advertising at any time by contacting us.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your use of the Services to provide and improve them.
To learn more about Shopify’s data handling, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Children’s Data

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion of a child’s information.

Security and Retention

We use appropriate administrative, technical, and physical measures to protect your data. However, no online transmission or storage system is completely secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or receive a copy of your personal data

  • Request correction or deletion

  • Opt out of sale or sharing for targeted advertising

  • Manage marketing preferences

You can exercise these rights by contacting us at support@murrinamurano.us.
We will verify and respond to your request in accordance with applicable laws.

Complaints and International Transfers

If you have concerns about our data practices, please contact us. We may transfer, store, and process your personal data outside your country of residence. When we do, we rely on lawful transfer mechanisms such as the Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date.

Contact

Ora-Dora LLC – Data Protection Department
150 Harbor Dr #1509, Sausalito, CA 94966, USA
Email: support@murrinamurano.us
Phone: +1 (628) 237-8324