Shipping policy

SHIPPING

We are committed to delivering your jewelry quickly and safely. Each order is carefully prepared, packaged, and shipped from our U.S. fulfillment facility.

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ORDER PROCESSING

Orders begin processing within 1 to 2 business days. Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take 1 to 2 business days to update once the label is created.

Orders placed on Fridays after 12:00 p.m. PST or over the weekend will begin processing the following Monday.

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SHIPPING DETAILS

We offer free shipping on all U.S. orders, with no minimum purchase required.

Total delivery time is typically 6 to 8 business days, including order processing. Delivery times are estimates and may vary slightly due to carrier conditions or seasonal demand.

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SHIPPING CONFIRMATION & TRACKING

After your order ships, you will receive a confirmation email with your tracking number. If your tracking has not updated for a few days, allow 1 to 2 business days for the carrier to scan and update.

If your tracking shows โ€œDeliveredโ€ but you have not received your package:

  • Check your mailbox, porch, or building mailroom

  • Ask a neighbor, doorman, or household member who may have received it

  • If you still cannot locate it, contact us at support@murrinamurano.us and we will assist


INTERNATIONAL SHIPPING

We currently ship within the United States only. We are working to expand to additional regions in the future.

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LOST OR DAMAGED PACKAGES

If your order arrives damaged or does not arrive at all, please contact support@murrinamurano.us within 7 days of the delivery date listed on your tracking so we can resolve the issue quickly.

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QUESTIONS?

Email: support@murrinamurano.us

Phone: +1 (628) 237-8324

Support hours: Monday โ€“ Friday, 8:00 a.m. to 6:00 p.m. (PST)

For return information, please review our Return and Refund Policy.

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BUSINESS INFORMATION

MurrinaMurano.us is the official U.S. website operated by Ora-Dora LLC, the exclusive authorized U.S. distributor of MurrinaMurano Venezia jewelry.

Ora-Dora LLC

403A NAPA ST

Sausalito, CA 94965

United States

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All customer orders, inquiries, and support are handled through our website and digital channels. This is an online-only, customer-facing business with no physical retail location or public showroom.