Refund & Return Policy

At MurrinaMurano.us, operated in the United States by Ora-Dora LLC, we value your satisfaction. This page explains our return and refund policy for all purchases made through our online store.

At MurrinaMurano.us, each piece of jewelry is carefully inspected, packaged, and secured with a tamper-proof, individually numbered seal to ensure its authenticity and pristine condition.

We gladly accept returns under the following conditions:

Return Window – Returns must be requested within 14 days from the date of delivery.
Condition of the Item – Items must be returned unused, unworn, and in the same condition in which they were received.
Seal Requirement – Each item is shipped with a unique numbered seal.
- The seal must be fully intact, unbroken, and attached to the item.
- If the seal is broken, removed, or tampered with, the return will not be accepted.
Proof of Purchase – A valid receipt or order confirmation is required.
Exclusions – Personalized, engraved, or custom-made items are non-returnable.

Important Note: The seal policy is in place to protect both our customers and the authenticity of our products. Once the seal is broken, the item is considered used and cannot be resold.

How to Return

Contact our Customer Care team at support@murrinamurano.us with your order number and reason for return.
Carefully package your item(s) to ensure safe transit, including the numbered seal and any accompanying documents.
Please note: MurrinaMurano.us is operated in the United States by Ora-Dora LLC, our exclusive distributor.

Ship the return to the following address:

Ora-Dora LLC – Returns
150 Harbor Dr #1509, Sausalito, CA 94966, USA

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be issued to the original payment method within 5–7 business days.
Please allow additional time for your bank or credit card company to process the refund.

Shipping Costs

Complimentary shipping is offered on all qualifying orders.
If you return an item, the original $9.50 shipping and insurance fee is non-refundable and will be deducted from your refund.
Returns due to defects or damages are fully covered by us.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

Personalized, engraved, or custom-made items
Sale items
Gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As above, the item must be unworn, unused, with seal intact, in its original packaging, and accompanied by proof of purchase.

Contact

For any questions regarding returns, please contact us at:
support@murrinamurano.us

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@murrinamurano.us